FAQ
Find in just a few clicks answers to your questions about our online purchase or in store,
but also about our items and our services.
Cloud Airflow Face Mask
Cloud Mask is a 3-layer structured mask with 0.4um NANO-FILTRATION. Nano-Fabric Technology, is our signature technology to make our fabric particle very small and stiff, consisting of 0.4 micron Nano-Particle mesh fabric. This filter was verified for its function and effectiveness with various testing methods including paraffin oil (particles that are smaller than bacteria or viruses) by the most reputable testing lab in South Korea, Fiti Testing and Research institute, for its quality/safety evaluation. The 0.4 micron nano-particle mesh blocks up to 97.1% of harmful substances in the air through physical and electrostatic trapping and allows us to breathe in purified air with high micro-particle blocking rate while ensuring high air permeability.
Original : Our CLOUD Air-Flow Mask Original provides all day airflow without any discomfort. Original version is made up of three protective layers; protective inner mesh, polymer resin, Nano Bio-Tech Filter, covered by the outermost Mesh layer with infused antimicrobial deodorant tech for even more protection and sanitation without interfering the breathing action.
Plus (Old Limited Edition). Similar to our Original Version, Plus version consist of protective inner mesh, polymer resin, Nano Bio-Tech Filter, covered by the outermost Poly Fabric layer with infused antimicrobial deodorant tech for even more protection and sanitation without interfering the breathing action. The outer appearance has changed to solid for this version.
Similar to our Original Version, our previous limited-edition line, the Plus version consist of protective inner mesh, polymer resin, Nano Bio-Tech Filter, covered by the outermost Poly Fabric layer with infused antimicrobial deodorant tech for even more protection and sanitation without interfering the breathing action. The outer appearance has changed to solid for this version. What is the Cloud airflow mask Double mesh Version?
Our new Cloud Airflow Double Mesh Version is an upgraded version of our Original Version. Double Mesh Ver. includes additional protective layer while maintaining the same air permeability rate. Compared to our Original Version, we designed our Double Mesh Ver. to have higher durability rate with less transparency rate for formal public settings.
The significant difference is the outer appearance. Cloud Mask Original is composed of mesh fabric with antimicrobial deodorant tech infused. Cloud Mask Plus is composed of poly-fabric with antimicrobial deodorant tech infused for NON- TRANSPARENT appearance.
There are no differences in breathability and functionalities between Original and Plus versions.
Due to a high volume of requests, we created youth size masks for our Original edition and Plus+ edition.However, we now offer youth only editions like Cloud Youth Mask Jersey Mesh which is an upgraded version of our Plus version, which maintains the same protectiveness and solid outer appearance but it is lighter and softer to eliminate irritation to the youth’s skin. Our new Youth Sports Mesh Version was originally designed for children that play sports to practice and perform comfortably. We incorporated the colorful fabrics for our children to pop out during multi-player sports games!
All of our editions have a layer of the protective inner mesh filter that enhances the air permeability of our masks. Each of our editions include 3-4 layers of specialized fabrics including our signature Nano-Bio Tech Filter to provide protection and comfort for our consumers.
If you are looking for a mask that is designed for high breathability, we definitely recommend our best-selling product, the Original Edition. Our CLOUD Air-Flow Mask Original provides all day airflow without any discomfort. Original version is made up of three protective layers; protective inner mesh, polymer resin, Nano Bio-Tech Filter, covered by the outermost Mesh layer with infused antimicrobial deodorant tech for even more protection and sanitation without interfering the breathing action.
To clean your mask and keep it last longer, please hand wash it with a drop of detergent in hot water, and air dry until fully dry.People usually wash their masks in the evening and leave it air dry overnight. It really depends on how much and how often you use the mask.We recommend you having 2 to 3 personal masks for just yourself to rotate while you wait for the other masks to “dry”. Studies have shown that leaving a fabric mask alone for 72 hours is the most effective way to make sure it’s free from any viable harmful particles.If you choose to machine-wash, please wash in cold water with similar colors, and tumble dry in low heat, or air dry.Do not microwave since it might cause a fire. Always take the mask off by the straps and wash your hands before you touch your face.
Cloud Mask comes in two different sizes: adult and kids size.
For the full-size chart, Please click here
*To clean your mask and keep it last longer, please hand wash it with a drop of detergent in hot water, and air dry until fully dry.
*f you choose to machine-wash, please wash in cold water with similar colors, and tumble dry in low heat, or air dry.
*Do not microwave since it might cause a fire. Always take the mask off by the straps and wash your hands before you touch your face.
Adjust both ear-loop length straps tight enough to suit your face type and for the mask to cover your face without loose fit.
Then adjust the copper nose clip to perfectly close the curves on your face.
-To clean your mask and keep it last longer, please hand wash it with a drop of detergent in hot water, and air dry until fully dry.
-If you choose to machine-wash, please wash in cold water with similar colors, and tumble dry in low heat, or air dry.
-Do not microwave since it might cause a fire. Always take the mask off by the straps and wash your hands before you touch your face.
Our masks are reusable and washable up to 30 times.
CloudMask is for Civil Use ONLY (NOT MEDICAL USE). Cloud Mask helps prevent spread of Covid-19 but not intended to replace the recommended guidelines of the CDC. With the Certified Nano-filtration Technology, consisting of 0.4 micron mesh-particle mesh fabric blocks up to 97.1 % of harmful substances and allows purified air for respiration, this item is intended to trap droplets that are released when the wearer talks, coughs, or sneezes.
Cloud Premium No Show Socks
Please refer to our accurate sizing chart.

You may ask yourself why Cloud Premium No-Show Socks is the answer to your feet. Made with premium quality non-toxic silicone and top-tier cotton with the signature MVS threading technology, we guarantee 100% non-slip, 100% no-show, and 100% comfort.
The primary reasons for wearing any socks are to absorb the sweat released by thousands of sweat glands on our feet, to prevent friction between the skin and show which can lead to sores and lesions, to provide a buffer between the hardness of the shoe and the softness of the skin, and to prevent discoloration of the skin by dyes from the shoe. No show socks offer all of these regular sock benefits, but without being seen with most styles of shoe. It's a way to carry off the no-sock look without the problems that can occur.
Non-toxic premium quality silicon was used to make sure your sock doesn’t slip off no matter what you do all day in any type of shoes. Additionally, with ergonomically designed seamless stretch band finish around the edge of the socks with extreme-heat bonding method gives you the full non-slip but without-pressure experience to your feet.
Generally speaking, no-show socks does not show on any shoe model while low cut socks usually wrap around the lower part of the ankle.
Shipping
We always send out confirmation emails and shipping notifications. However, sometimes there might be a typo in the customer's email address, in which case, our messages can't get sent through properly. Please also check your junk folder and whitelist out domain. You can always reach us at info@cloudmaskshop.com to confirm.
Once your package is picked by the shipping carrier, you will automatically receive an email with the tracking number. If you don’t receive this information,
Please contact info@cloudmaskshop.com for your order status.
If the order was placed before 1pm, your order will ship out within the same business day. If the order is placed after 1pm, package will ship out on next business days
Please contact your Shipping Carrier ( UPS or USPS) for the most accurate updates. You can always contact us for any other issues. Please note that we do NOT refund for missing packages until everything is reviewed properly.
Orders
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed the order. You may send us email to see if we can make any modification within the same day. We can not cancel any order that has already shipped out.
Please view our complete size guide for adults and kids.
Due to hygiene reasons and safety precautions for our customers, we don’t sell returned products.
All returned or exchanged items must be unwashed, unworn, and undamaged, and must be in its original packaging with plastic wrap unopened. View our Returns and Refunds Policy for the return/refund eligibility. Please Click here
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Please view our Return and Exchange Policy for more information. Please Click here
Shipping fees are not refundable.
If our Merchant Fraud Department flag your payment for any orders due to safety purposes, we would need additional information to verify and to continue the shipping process.
This verification is required to protect your information and privacy from voice phishing & identity theft.
Please submit information below for verification:
- government issued ID
- photo of your credit card (front & back) showing last 4 digits
Until the order is verified, your order will be on hold.
Please note that you are not forced to send us personal information & you are always welcome to cancel the order at any time for full refund.
If you have any issue with your received package, please contact us at info@cloudmaskshop.com with your order number.
Damaged, defective, missing or incorrect items must be reported within 5 Business Days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a Return/Exchange)
CloudMask is for Civil Use ONLY (NOT MEDICAL USE). Cloud Mask helps prevent spread of Covid-19 but not intended to replace the recommended guidelines of the CDC. With the Certified Nano-filtration Technology, consisting of 0.4 micron mesh-particle mesh fabric blocks up to 97.1 % of harmful substances and allows purified air for respiration, this item is intended to trap droplets that are released when the wearer talks, coughs, or sneezes.
Wholesale Inquiry
If you’re interested in becoming an authorized Cloud Mask reseller, please visit our Wholesale Inquiry and fill out the information. Please Click here
Please email info@cloudmaskshop.com
ETC
Visa, Amex, Mastercard, Discovery, Paypal, Apple Pay, Google Pay, amazon Pay.
Of course, please read our privacy policy to view the full details on how we protect your privacy and personal information.
You can reach us through email : info@cloudmaskshop.com
You can reach us through email : info@cloudmaskshop.com