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Where are your shipping from?

We are shipping Cloud Mask from our facilities in New jersey. We currently only offer domestic shipping via USPS/UPS with tracking.

 

How long does it takes to deliver?

If you place your order by 3pm EST during a business day, your order will get processed within 24-48 hours. It’s currently taking 2-7 business days to deliver to any location in the continental US. Please note that shipping to Hawaii and Alaska will incur extra charges.

 

Do you offer free shipping?

Yes, if you place an order of $39 or more, all orders are shipped with free shipping.

 

How do i sign-up?

You can register as a member by pressing the gear button on the top right and then pressing the register button. When you sign up as a member, you can receive the latest news and discount codes from Cloud Mask.

 

Where can i find my tracking number?

Once your package is picked by the shipping company, you will automatically receive an email with the tracking number. If you don't receive this information, maybe we had an incorrect email on file. Please contact cs@cloudmaskshop.com for your order status.

 

What's the return policy?

Due to hygiene reasons and safety precautions for our customers, we don't sell returned products and we currently don't accept returns. We will review requests on a case-by-case basis if there's clear proof of product defect or financial hardship. Please refer to the full return policy here

 

Why didn't i get a comfirmation email?

We always send out confirmation emails and shipping notifications. However, sometimes there might be a typo in the customer's email address, in which case, our messages can't get sent through properly. Please also check your junk folder and white-list our domain. You can always reach us at cs@cloudmaskshop.com to confirm.

 

I have other questions, How do i contact you?

Please email cs@cloudmaskshop.com and we will answer your email within a day.

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